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The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment: ROQL Oracle B2C Service, November 2011 and newer Resolution: Below is sample php code that demonstrates how to retrieve data in a primary object that contains arrays. Your code may look...

Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment: Message Templates Oracle B2C Service Issue: We have configured the Incident Print message template and setup a specific font and text size for thread entries, but found that these are...

Environment: HTML Document Editor Answers, Mailings, Documents, All versions Resolution: The reason you may see changes in html formatting is due to the use of a utility called Tidy.  It is...

Environment: Oracle B2C Service Sites with Knowledge Advanced only, all versions Authoring, Content Creation for Rich Text Boxes Issue: "Remove styles definitions" can be used to remove the styles...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE: It is best practice that agents now use the Browser UI instead of the .NET...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

Environment: Knowledge Base External Search (Web Indexer) in versions February 2012 and newer releases Resolution: Before any results can be displayed, the Knowledge Base External Search must be...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: Business Rules All versions Resolution: You may wish to find a character string using rules and then perform some action (e.g. queue routing, assignment, set status, etc...). It is best...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

EnvironmentAll Oracle B2C Service versionsResolutionWhen updates are added to a service request, they are stored in the database and assigned a thread ID consecutively i.e. 1 for the first update, 2...

Environment: Customer Portal (CP) end-use page set Oracle B2C Service Issue: I would like to link to a list of public answers related to a specific product/category combination or the results based...

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific.  Therefore, the outgoing email character encoding default...

Environment: Outreach / Feedback, Outbound Emails, Surveys, Mailings, Campaigns Oracle B2C Service Resolution: When adding a custom text area field to a web form in your Outreach/Feedback...

Environment: Oracle Cloud Portal / My Service / Configuration Assistance Resolution: You will receive an email when the order of Oracle B2C Service or Cloudification is complete. Follow these steps...

Environment: Customer Portal (CP) Resolution: You can edit the text of the tabs used to navigate through the end-user pages. By editing appropriate message bases, you can customize your end-pages to...

Environment: HTML Document Editor for Outbound E-mails and Mailing Outreach / Feedback Oracle B2C Service, All supported versions Resolution: You can preview your outgoing mailing by opening the...

Environment: Configuration Settings, Time zone format Resolution: You can add the time zone to the DTF_TIME setting by including the %Z variable in the Value field. The setting would read: %I:%M %p...

Environment: Knowledge Advanced (KA) Resolution: Knowledge Advanced (KA) gives customers complete freedom to design their email notifications.  However, the delivery and appearance of...

Environment: Oracle B2C Service Knowledge Advanced Authoring (any version) Issue: A string {‌like.this} (a left curly brace, some letters, a period, some more letters, and a right...

Environment:DKIM (DomainKeys Identified Mail), Email authenticationOracle B2C ServiceResolution:DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

Environment: All supported versions Resolution: This configuration setting is available starting in November 2014 and newer versions. For previous versions, this cannot be done automatically and...

Environment:Oracle B2C Service Incident Emails, Message TemplatesIssue: Incident responses are not being emailed to customers when clicking "Send" or "Send & Close" (BUI or .NET), or using...

Environment:Knowledge Advanced Authoring UI, Browser UI,Oracle B2C Service  Resolution:Starting 25A, the rich text area has been updated to a more streamlined and more secure version that...

Environment: Incoming E-mail, Contact auto-create Oracle B2C Service, All versions Issue: We have received two incidents almost at the same time from the same email address and it created...

Environment: Emails, Customer Portal Resolution: The functionality of the 'Email this Answer Link' is to send an email containing an answer link from your knowledge base to an email address. The...

Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...

Environment: Office365-hosted Mailboxes Oracle B2C Service, All versions Resolution: Oracle B2C Service is taking a proactive approach to the announcement made by Microsoft to deprecate basic...

Environment: Domain-based Message Authentication, Reporting and Conformance (DMARC) Resolution: DMARC is a technical specification designed to give domain owners the ability to protect their domain...

Environment:Incoming E-mail, techmail utilityOracle B2C Service, All versionsResolution:Although we often think of email as being instantaneous, email messages are...